At “DTR Jungle Hideaways LLP, its affiliates and subsidiaries (hereinafter collectively referred to as “DTR Jungle Hideaways LLP”, “we” or “us” or “our”), we endeavour to provide our guests Affordable and outstanding services and experiences in our hotels and resorts around the world. We value your business and your faith in us in delivering you a superior level of service. We recognize that privacy is important to our guests, and hence our Global Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotels, restaurants, bars, spas, salons, etc. and our website, mobile applications, or other online products and services or when you fill up a form and become member of our loyalty programs. We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices. You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
In this Privacy Notice, the following definitions are used:
Data - personal information, including sensitive personal information and
special
category personal data (as defined under Data Protection Laws) about you, which we
collect, receive, or otherwise process in connection with your use of our stores,
website and/or mobile application.
Cookies - a small file placed on your device by our website or mobile
application
when you either visit or use certain features of our website or mobile application.
A cookie generally allows a website or mobile application to remember your actions
or preference for a certain time period.
Data Protection Laws - any applicable law for the time being in force relating
to
the processing of Data.
Partners - select third parties (including associates of “DTR Jungle Hideaways
LLP)
with whom we have contracts for the businesses described in this Privacy Notice.
Service Providers -includes entities which provide services to “DTR Jungle
Hideaways
LLP and to whom we may disclose your Data for a specific purpose pursuant to a
written contract.
The “DTR Jungle Hideaways LLP - a company incorporated in India whose registered
office is at H-004, Prateek Wisteria, Sector 77, Noida -201301
User or you- the natural person who accesses our services, websites, or mobile
application.
“DTR Jungle Hideaways LLP collects Data for various purposes set out in this Privacy
Notice.
This Data includes, without limitation, the following categories:
(a) Contact information: first and last name, email address, postal address,
country, phone number and other similar contact data.
(b) Financial information: payment instrument information, transactions,
transaction
history, preferences, method, mode and manner of payment, spending pattern or
trends, and other similar data.
(c) Technical information: website, device and mobile app usage, Internet
Protocol
(IP) address and similar information collected via automated means, such as cookies,
pixels and similar technologies. This may include the information mandated by the
law enforcement agencies. Product and service information: Your account membership
number, registration information, and program-specific information, when you request
products and/or services directly from us or participate in marketing programs.
(d) Your reviews, feedback and opinions about our products, programmes and
services.
(e) Loyalty / Membership programme information: your loyalty membership
information,
account details, profile or password details
(f) Transaction information: date of the transaction, transaction amount,
transaction history and related details;
(g) Other information (which may include special category personal data): Age,
sex,
date of birth, marital status, nationality, details of government identification
documents provided, occupation, ethnicity, religion, travel history or any other
personal information provided in responses to surveys or questionnaires.
We collect Data in the following ways:
Information You Give Us: We receive and store any information you enter on our
website or mobile application or give us in any other way (e.g., at our outlets,
stores, hotels, kiosks). Please see the section below, titled “Data Shared by You”
for more information.
Automatic Information We Collect: We use “cookies”, pixels and similar
technologies to receive and store certain types of information whenever you interact
with us. Please see the section below, titled “Data That is Collected Automatically”
for more information.
E-mail Communications: We often receive a confirmation (if your device supports
such capabilities) when you open e-mail from us or click on a link in the e-mail.
You can choose not to receive marketing emails from us by clicking on the
unsubscribe link in any marketing email.
Automatic Information We Collect from Other Websites: We receive and store
certain
types of information when you interact with third-party websites that use our
technology or with whom we have a specific agreement.
Information from Other Sources: We may obtain information from other sources. An
example of this is when you authorize a third-party website (such as the website of
“DTR Jungle Hideaways LLP) to interact directly with our website or mobile
application to provide or receive information about you. In that case, we may
receive information to identify your account with that website.
Information Previously Provided to “DTR Jungle Hideaways LLP : Where you have
shared any information previously with any of the “DTR Jungle Hideaways LLP Entities
and such “DTR Jungle Hideaways LLP Entity is permitted to further share such
information, it will share such information with us. If such information is
sensitive personal information or special category personal data, the “DTR Jungle
Hideaways LLP Entity will only share such information with us with your consent.
You can make choices about our collection and use of your Data. For example, you
may
want to access, edit or remove your Data on our website or mobile application. When
you are asked to provide Data, you may decline. For more information, please see the
section below, titled “Your Rights and Choices”.
“DTR Jungle Hideaways LLP may collect your Data in several ways from your use of our
website or mobile application. For instance:
(a) when you register with us to receive our products and/or services;
(b) when you conduct a transaction with us or attempt a transaction at our
stores,
on our website or mobile application;
(c) when you complete surveys conducted by or for us;
(d) when you elect to receive any communications (including promotional offers)
from
us;
(e) from the information gathered by your visit to our stores, website or mobile
application;
(a) We automatically collect some information when you visit our website or use our
mobile application. This information helps us to make improvements to our content
and navigation. The information collected automatically includes your IP address.
(b) Our web servers or affiliates who provide analytics and performance
enhancement services collect IP addresses, operating system details, browsing
details, device details and language settings. This information is aggregated to
measure the number of visits, average time spent on the site, pages viewed and
similar information. “DTR Jungle Hideaways LLP uses this information to measure the
site usage, improve content and to ensure safety and security, as well enhance
performance of our website or mobile application.
(c) We may collect your Data automatically via Cookies, pixels and similar
technologies in line with settings on your browser. For more information about
Cookies, please see the section below, titled “Cookies, Pixels and Similar
Technologies”.
Data collected by us may be used by us for the following reasons:
(a) carry out our obligations arising from any contract entered into between you
and us;
(b) provide products and/or services and communicate with you about products
and/or services offered by us;
(c) enable “DTR Jungle Hideaways LLP Entities and Associates to offer their
products and/or services and communicate with you about such products and/or
services;
(d) process, disclose, transmit, and/or share the Data with “DTR Jungle
Hideaways LLP Entities, and other third parties which have business or contractual
dealings with us;
(e) provide you with offers (including for financial products and/or services),
personalized services and recommendations and improve your experience on our website
and mobile application;
(f) operate, evaluate and improve our business, website and mobile application;
(g) generate aggregated data to prepare insights to enable us to understand
customer behaviour, patterns and trends with a view to learning more about your
preferences or other characteristics;
(h) provide privileges and benefits to you, marketing and promotional campaigns
based on your profile;
(i) in connection with loyalty programs owned and operated by us or by other
“DTR Jungle Hideaways LLP Entities;
(j) communicate with you (including to respond to your requests, questions,
feedback, claims or
disputes) and to customize and improve our services;
(k) enforce the terms of use of our website and mobile application;
(l) protect against and prevent fraud, illegal activity, harm, financial loss
and other legal or information security risks; and
(m) serve other purposes for which we provide specific notice at the time of
collection, and as otherwise authorized or required by applicable law.
Where required under relevant Data Protection Laws, we may need to ensure that there
is a legal basis to justify our processing of your Data. There are a number of
different ways that we are lawfully able to process your Data. We have set these out
below.
o Where processing your Data is necessary for us to carry out our obligations
arising from any contracts entered into between you and us: If you enter into a
contract with us in relation to any of our product or service offerings, we may
process certain Data about you in order to perform our obligations under this
contract, including to enable us to communicate with you about such products and/or
services and to process your payment transactions.
o Where processing your personal information is within our legitimate interests:
We
can process certain Data where it is necessary for the purposes of the legitimate
interests pursued by us or by a third party, except where such interests are
overridden by the interests or fundamental rights or freedoms of yours which require
protection of your Data. The ways in which we may process your Data for the purposes
of our legitimate interests include:
1. enforcing the terms of use of our website and mobile application;
2. generating aggregated data to prepare insights to enable us to understand
customer behaviour, patterns and trends with a view to learning more about your
preferences or other characteristics;
3. improving our website and mobile application and ensuring that they run
smoothly;
4. providing you with offers, personalized services and recommendations and
improving your experience on our website and mobile application;
5. protecting against, and preventing, fraud, illegal activity, harm, financial
loss
and other legal or information security risks;
6. providing offers, privileges and benefits to you, marketing and promotional
campaigns based on your profile;
7. communicating with you (including responding to your requests, questions,
feedback, claims or disputes) and customising and improving our services;
8. operating, evaluating and improving our business;
9. enabling DTR Jungle Hideaways LLP and associates to offer their products
and/or
services and to communicate with you about such products and/or services;
10. in connection with loyalty programs owned and operated by us or by other DTR
Jungle Hideaways LLP; and
11. processing, disclosing, transmitting, and/or sharing the Data with DTR
Jungle
Hideaways LLP Entities, and other third parties which have business or contractual
dealings with us.
o Where you give us your opt-in consent to process your personal information: In
certain circumstances, where required under relevant Data Protection Laws, we will
seek to obtain your consent before we undertake certain processing activities with
your Data. You have the right to withdraw your consent to these activities. You can
do so at any time, and details of how to do so can be found in the section below,
titled "Your Rights and Choices".
o Where processing your personal information is necessary for our compliance
with a
legal obligation: In certain circumstances, we may disclose your Data for the
purposes of compliance with a legal obligation (for example, to comply with a law,
regulation or compulsory legal request). We do not think that any of the above
activities prejudice you in any way. However, you do have the right to object to us
processing your personal information in certain circumstances. If you would like to
know more about these circumstances and how to object to our processing activities,
please see the section below, titled "Your Rights and Choices".
Some of the above grounds for processing will overlap and there may be several
grounds which justify our use of your Data.
Further, where required under relevant Data Protection Laws, we will only
process
special category personal data’ (as defined under Data Protection Laws) if there is
a valid legal basis, which might involve obtaining your explicit consent.
Where we use or share your Data on behalf of another entity (i.e., the
controller)
as part of our services offered to that entity, we do so under the instructions of
that entity and that entity is responsible for ensuring that there is a legal basis
for us to use or share your Data on its behalf (if such legal basis is required
under relevant Data Protection Laws).
Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.
We may share your Data in the following ways (and for the purposes of relevant Data
Protection Laws, we may do so either as a controller in our own right or as a
processor on behalf of and under the instructions of another entity in accordance
with our obligations under our agreement with that entity):
(a) Partners: We may make available to you services, products, or applications
provided by Partners for use on or through our website or mobile application. If you
choose to use such services, products or applications, Data related to these uses
may be shared with such Partner. Such Partners use your Data for the purposes of
providing their own products or services to you. Their use of your Data is subject
to their own privacy policies. For further information on how these Partners process
your Data, please refer to their privacy policies.
(b) DTR Jungle Hideaways LLP Entities: We may share your Data with DTR Jungle
Hideaways LLP Entities for them to make their products, services and /or
applications available to you, to assist them in reaching out to you in relation to
their programs or campaigns and to process your queries and requests. We may also
share your Data with the DTR Jungle Hideaways LLP Entities as is relevant for the
purposes set out in Clause 6 above, and to facilitate the operation of our business.
Their use of your Data is subject to their own privacy policies. For further
information on how these DTR Jungle Hideaways LLP Entities process your Data, please
review their privacy policies
(c) Service Providers: We may share your Data with Service Providers who may, in
the course of providing their respective services, receive and process Data.
Examples include storing and analysing Data, protecting and securing our systems,
providing search results and links, providing customer service, credit analysis,
processing your Data for profiling, user analysis and payment processing.
These Service Providers will be required to only process Data in accordance with our
instructions. The Service Providers will also be required to safeguard the security
and confidentiality of the Data they process by implementing appropriate technical
and organizational security measures.
(d) When DTR Jungle Hideaways LLP acts as a Service Provider: We may process and
share your Data with DTR Jungle Hideaways LLP Entities and Partners when we act as a
service provider to such DTR Jungle Hideaways LLP Entities and Partners. In this
case, for the purposes of relevant Data Protection Laws, we act as a processor of
the Data on behalf of, and under the instructions of, the relevant DTR Jungle
Hideaways LLP Entity or Partner (i.e. the controller).
(f) Protecting DTR Jungle Hideaways LLP: We may release Data when we believe
that disclosure is reasonably necessary (a) to comply with a law, regulation or
compulsory legal request; (b) to protect DTR Jungle Hideaways LLP or a DTR Jungle
Hideaways LLP Entity's intellectual property rights; (c) to protect DTR Jungle
Hideaways LLP against harm or financial loss; (d) when we believe disclosure is
necessary to protect individuals’ vital interests, or (e) in connection with an
investigation of suspected or actual fraudulent or illegal activity. This may
include exchanging information with other companies and organizations for fraud
protection, risk management and dispute resolution.
(g) Business Transfers: As we continue to develop our business, we might sell or
buy subsidiaries or business units. Your Data (including in relation to loyalty
programs) may be transferred as part of such transactions.
(h) Third Parties: We may also share your Data with other third parties where:
• You request or authorize us to do so;
• We need to comply with applicable law or respond to valid legal process; or
• We need to operate and maintain the security of our website or mobile
application, including to prevent or stop an attack on our computer systems or
networks.
• The sharing of your Data will be in line with the processes set out in this
Privacy Notice.
The sharing of your Data will be in line with the processes set out in this
Privacy Notice.
Please note that DTR Jungle Hideaways LLP Entities and Partners may have privacy
practices that differ from those of DTR Jungle Hideaways LLP. The use of your Data
will be governed by their privacy statements when you provide Data on their
websites.
We will use technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail.
DTR Jungle Hideaways LLP retains Data for as long as necessary for the use of our
products and/or services or to provide access to and use of our website or mobile
application, or for other essential purposes such as complying with our legal
obligations, resolving disputes, enforcing our agreements and if processing and
retaining your Data is necessary for our legitimate interests. Because these needs
can vary for different data types and purposes, actual retention periods can vary
significantly.
Even if we delete your Data, including on account of exercise of your right
under Clause 12 below, it may persist on backup or archival media for audit, legal,
tax or regulatory purposes.
We may transfer your Data to recipients in India, where we are headquartered, and other countries. These countries may not have the same data protection laws as the country in which you initially provided the information. If we transfer your Data to other countries, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
Depending on which country’s laws are applicable to you, you may have various rights
in relation to the Data that we hold about you. To get in touch with us about any of
your rights under Data Protection Laws, please use the contact details set in the
section below, titled “How to Contact Us”. We will seek to deal with your request
without undue delay, and in any event, within any time limits provided for in Data
Protection Laws (subject to any extensions to which we are lawfully entitled).
Please note that we may keep a record of your communications to help us resolve any
issues which you raise. Where we are legally permitted to do so, we may refuse your
request.
You may be entitled to the following rights in relation to your Data:
a) Right to Confirmation and Access - you may ask us to confirm what Data we
hold about you at any time, and request us to modify, update or delete such Data.
You may also request a copy of the Data we hold about you.
b) Right to Rectification - you have the right to request that we rectify any
inaccurate or incomplete Data that we hold about you, including by means of
providing a supplementary statement.
c) Right to be Erasure - you have the right to request that we "erase" your Data
in certain circumstances.
d) Right to Restrict Our Use of your Data - you have the right to request that
we restrict our processing of your Data in certain circumstances, for example if you
dispute the accuracy of the Data that we hold about you or you object to our
processing of your Data (including where we process your Data for our legitimate
interests, where permitted under applicable law).
e) Right to Object – this right enables you to object to us processing your Data
where we do so for certain reasons.
f) Right to Data Portability - you have the right to request that we transfer
your Data to another third party. This right of data portability only applies to
certain types of Data.
g) Right to Withdraw Consent – where we have obtained your consent to process
your Data for certain activities, you may withdraw this consent at any time and we
will cease to carry out that particular activity that you previously consented to
unless we consider that there is an alternative legal basis to justify our continued
processing of your Data for this purpose.
h) Right to File Complaints – you have the right to lodge a complaint with the
relevant supervisory authority in your jurisdiction.
To get in touch with us about these rights, or for more information about
managing your Data and promotional communications, please use the contact details
set out in the section below, titled “How to Contact Us”.
It is important that the Data we hold about you is accurate and current. Please
keep us informed if your personal information changes during the period for which we
hold it.
We take steps to ensure that your Data is processed according to the provisions of
this Privacy Notice and the requirements of applicable law.
To ensure that your Data receives an adequate level of protection, we have put
in place appropriate written contracts with DTR Jungle Hideaways LLP Entities,
Partners and Service Providers that we share your Data with.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our website and mobile application may place and access certain Cookies on your
device. Cookies are unique identifiers that we transfer to your device to enable our
systems to recognize your device. We also use pixels and similar technologies to
analyze traffic on our website and mobile application to improve your experience of
using them.
When you first visit our website and mobile application, you will be
presented with a pop-up screen informing you of our use of Cookies and asking you to
provide your consent for such use. The pop-up screen may not reappear for all your
subsequent visits to our website and mobile application, but you may adjust your web
browser software if you do not wish to receive Cookies or web beacons, but this may
prevent you from taking advantage of some of the features of our website and mobile
application. Please refer to your browser instructions or help pages to learn more
about these functions
Our business changes constantly and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at info@dtrjunglehideaways.com. You may contact us for information on Service Providers, Partners and info@dtrjunglehideaways.com Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
Please see below the details of our grievance officer:
Email: info@dtrjunglehideaways.com
Address: H-004, Prateek Wisteria, Sector 77, Noida -201301